Returns and Exchanges

Please read our Terms & Conditions on Delivery & Shipping and Refunds, Returns & Exchanges carefully before placing any orders on We recommend you keep a copy of these policies for future reference.

Returns and Exchanges

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Please note, we do not have to provide a refund if you have changed your mind about a particular purchase so please choose carefully.

The conditions applying to returned stock are as follows:.

  1. You must complete your return within 7 DAYS of receiving your online order.  Please note that you are responsible for arranging the return of the item and all related costs. We recommend you use tracked shipping to ensure your item makes it back to us. Please fill out the returns form included with your item. 
  2. If you have purchased an item in-store, the item must be returned to store within 7 DAYS of purchase.
  3. All returns must be unworn in their original condition and with the tags still attached.
  4. Shoes must be returned in their original box without any damage
  5. Items that have been damaged through misuse, or if the product's care instructions have not been followed, cannot be returned. 
  6. Please choose carefully as we DO NOT ACCEPT Refunds, Returns or Exchanges on SALE PRODUCTS purchased in store or online or items that we have ordered in specifically for you.

  7. We can not refund gift vouchers.
  8. We cannot accept returns of Beauty products, face masks, sunglasses, reading glasses, hats, handbags, jewellery, earrings, swimwear, bodysuits and lingerie due to hygiene reasons.
  9. If an item is faulty we will happily repair or replace it subject to availability, at our discretion.  If we cannot repair or replace the garment we will issue you with a refund of the purchase price. We will not replace items that have been damaged by wear and tear. We ask all faulty items are laundered before returning as per Occupational Safety and Health NZ
  10. In the event that we cannot supply a product you will be offered a full refund or store credit. Please note, store credit is not transferable, and is only valid for 6 months from the date of issue.
  11. Country Lane Fashions will honour our obligations under the Consumer Guarantees Act.

Steps to Return

  1. Fill in the returns form included in your order
  2. Please take care to package your return, please include your returns form and proof of purchase
  3. Please choose a trackable shipping method, we are unable to accept responsibility for packages we did not ship ourselves. Please do not use a standard post as an option as this method is not trackable and can take too long to arrive back to us and therefor can affect your refund.
  4. Please send your return to:
    • Country Lane Fashions
    • 144 High Street Rangiora 7400
    • 03 313 4565